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Refund Policy

If you wish to cancel your order you may do so at any time until we dispatch it. Please call  0845 058 1999 and quote your order number.

14 Day Refund
Once your order has been dispatched or collected you may return the goods at your expense for a full refund, without giving a reason, provided the goods are with the original packaging, in unused, re-sellable condition and you do so within 14 days of purchase.

Faulty Goods
If the products your received are faulty please email info@elitefix.com or phone Customer Services on: 0845 058 1999 (within 14 days of receipt of goods)
You will need your order number and the details of the item to be returned.

We will immediately arrange the faulty goods to be collected by one of our couriers.
Return the item in its original condition, packaging and obtain proof of return from the courier.
We will then dispatch a replacement from our Distribution Centre or process a refund once your returns are received.

Customers should be aware that on delivery some items will be non refundable i.e. boilers, Saniflo, showers, fires and kitchen appliances, as these items will be covered by manufacturers warranty policies. Elitefix would like to draw your kind attention to the fact that as soon as the above mentioned products are bought, a customer will not be able to cancel their purchase.