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NOTICE: This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Goods (Goods) listed on our website http://elitefix.com/ (our site), including those Goods listed from time to time in our online catalogue which is available on our site (our online catalogue), to you. You should read these terms and conditions carefully before ordering any Goods from our site. Please note that by ordering any of our Goods, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.


    http://www.elitefix.com is a site operated by EliteFix Limited. We are registered in England and Wales under company registration number 06947611. Our registered office is at 28 Devonshire Street, Keighley, West Yorkshire, BD21 2AU and our registered VAT number is [988 1147 80]. Our trading address is Elite Buildings, Off Haincliffe Road, Ingrow, Keighley, West Yorkshire BD21 5BU.


    By placing an order through our site or our online catalogue, you warrant that you are over 18 years old and are legally capable of entering into binding contracts.


    After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. You may cancel a Contract at any time prior to us sending to you the Dispatch Confirmation by contacting us on telephone number 0845 058 1999 and quoting to us your order number. All orders are subject to acceptance by us and we will confirm acceptance to you by sending you an email that confirms that the Goods have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. For the avoidance of doubt, we will not process any order until we have received payment from you in full and cleared funds in respect of an order, including VAT and delivery charges.

    The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.


    We may provide links on our site to the sites of other companies, whether affiliated with us or not. We cannot give any undertaking, that goods you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

    • If you are contracting as a consumer or in any other capacity, you may cancel a Contract at any time within 14 days, beginning on the day you receive the Dispatch Confirmation, provided that if you are contracting as a consumer, such time period shall never be less than seven working days beginning on the day after you received the Goods. In this case, subject to clauses 5.5, 10.1.3 and 10.1.4, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in clause 10).
    • To cancel a Contract, you must inform us in writing. You must also return the Goods to us immediately (informing us in writing of your intention to return the Goods prior to postage). Failure to inform us in writing of your intention to return the Goods prior to postage may result in a delay in the process under clause 10.
    • Upon us receiving notification of your intention to return the Goods, we shall contact you with further instructions on how to proceed with your return.
    • You must return the Goods in the same condition in which you received them and at your own cost and risk (we recommend that the Goods be returned via recorded and/or special delivery). The returned Goods should be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Your rights under clause 5.1 do not affect your statutory rights.
    • We reserve the right to charge a re-stocking/handling charge in the sum of 25% of the total price of the Goods including VAT and delivery costs in respect of the cancellation by you of any Contract for a special order (a special order being any order for Goods which we have been required to order especially for you), in order to cover the costs which we incur as a result of such cancellation.
    • Subject to clause 6.2, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 3 working days of the Dispatch Confirmation being sent from us to you (for the avoidance of doubt, a working day shall include Monday – Friday but shall exclude weekend days and all bank and/or public holidays) unless there are exceptional circumstances.
    • Where your order is not in stock, the respective Goods will automatically be placed on back order and you will receive an email from us with an option to cancel your order if you do not want to wait.
    • You must inspect the Goods within 14 days from the time of delivery. If upon delivery you consider that the Goods have been tampered with, or are defective in any way, then you must make a clear and legible note fully detailing your concerns/issues and send the Goods (along with the aforementioned note detailing your concerns/issues) back with the courier who has delivered the Goods to you. In the event that following delivery you consider that the Goods are defective in any way then you must notify us by emailing us at info@elitefix.com or calling customer services on telephone number 0845 058 1999 within 14 days from the time of delivery. You will need to quote your order number and the details of the Goods which you are reporting as being defective. We may arrange as soon as reasonably possible for Goods which you allege to be defective to be collected from you by one of our couriers. The Goods should be in their original packaging, in the same condition in which you received them, unused and should be accompanied by all corresponding order details. You should ensure that you obtain written proof of collection from the courier who collects the Goods.
    • We will examine returned Goods and dispatch replacement Goods to you from our distribution centre (if possible), or process a refund to you in respect of the defective Goods and in accordance with clause 10.
    • In respect of Goods which are subject to a manufacturer’s warranty, we will use our reasonable endeavours to assign to you the benefit of any such manufacturer’s warranty, wherever vested in us and any alleged defects arising in the warranty period must be dealt with by you under the terms of the warranty.
    • The Goods will be at your risk from the time of delivery.
    • Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.
    • The price of any Goods will be as quoted on our site or in our online catalogue from time to time, except in cases of obvious error. In the event that you print off a hard copy of our online catalogue, you should be aware that the price of Goods may change following your printing of the online catalogue and therefore the prices of your hard copy online catalogue may not be up to date. We shall not be obliged under any circumstances to supply any Goods to you at the price stated in your hard copy of our online catalogue, where such price is historic and has changed since the date and time of your printing off of our online catalogue.
    • These prices exclude VAT and delivery costs. VAT will be added onto the price of Goods (and in respect of sales on our site, VAT will be added into the price of Goods on payment at the checkout) and delivery costs will be as set out on our site or in our online catalogue from time to time.
    • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    • It is always possible that, despite our best efforts, some of the Goods listed on our site or in our online catalogue may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of the Goods is higher than the price stated on our site or in our online catalogue at the time of dispatch, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
    • We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    • Payment for all Goods on our site must be by credit or debit card and in respect of our online catalogue, payment must be by cheque or credit or debit card.
    • When you return Goods to us:
      • because you are a consumer and have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1) or you are contracting with us in any other capacity and have cancelled the Contract pursuant to and in accordance with clause 5.1, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
      • for any other reason (for instance, because you have notified us in accordance with clause 21.2 that you do not agree to any changes in these terms and conditions or in any of our policies, or because you claim that the Goods are defective), we will examine the returned Goods and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery);
      • Goods that have been personalised, customised or made or ordered to your specifications or which by reason of their nature cannot be returned or Goods which have had their security seal broken or tampered with in any way will not be refunded or exchanged in any circumstances. For the avoidance of doubt, any special orders as described in clause 5.5 which by the nature of the Goods means that we are unable to re-sell the Goods that are the subject of the Contract and/or we have incurred loss as a result of your cancellation of the Contract, shall not be refunded or exchanged in any way; and
      • Goods which are sold on the clearance section on our site will not be refunded or exchanged in any circumstances.
    • We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the Goods.
    • We warrant to you that any Goods purchased from us through our site are of satisfactory quality and reasonably fit for all purposes for which Goods of the kind are commonly supplied.
    • Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a direct consequence of us breaking the agreement.
    • We are not responsible for any indirect or consequential losses or any of the following types of losses, whether arising directly or indirectly:
      • loss of income or revenue;
      • loss of business;
      • loss of profits or contracts;
      • loss of anticipated savings;
      • loss of data; or
      • waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
    • We are not responsible for direct or indirect loss(es) which happen as an effect of your misuse of the Goods including but not limited to direct or indirect loss(es) which happen as an effect of your faulty installation of the Goods and/or your failure to follow any installation instructions in respect of Goods.
    • Where you buy any Goods from a third party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.
    • Nothing in these terms and conditions excludes or limit in any way our liability:
      • for death or personal injury caused by our negligence;
      • under section 2(3) of the Consumer Protection Act 1987;
      • for fraud or fraudulent misrepresentation; or
      • for any matter for which it would be illegal and/or unlawful for us to exclude, or attempt to exclude, our liability.
    • If you order Goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    • Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.


    All notices given by you to us must be given to us at info@elitefix.com. We may give notice to you at either the email or postal address you provide to us when placing an order on the Site. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

    • The Contract between you and us is binding on you and us and on our respective successors and assigns.
    • You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    • We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
    • We reserve the right to defer the date of delivery of or to cancel the Contract (without liability to you) if we are prevented from or delayed in the carrying on of our business due to any event of force majeure, provided that, if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the Contract.
    • In these terms and conditions an event of force majeure shall include (without limitation) Act of God, war, threat of war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, tempest, flood, adverse weather conditions, epidemic, accident, acts or omissions on the part of any governmental or local authority or highways authority or public telecommunications, import or export regulations or embargoes, disruption of power supply, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or any default of any of our suppliers.
    • Our performance under any Contract is deemed to be suspended for the period that an event of force majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event of force majeure to a close or to find a solution by which our obligations under the Contract may be performed despite the event of force majeure.
  17. WAIVER
    • Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of our rights under the Contract.
    • Any waiver by us of any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

    If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


    These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.


    The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

    • We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
    • You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless (i) any change to those policies or these terms and conditions is required to be made by law or a governmental authority (in which case it will apply to orders previously placed by you); or (ii) if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).

    These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.